Shipping Information

At Babie Figure, we are committed to delivering your orders promptly and securely. Below are the details of our shipping options:

  • Standard Shipping: We use DHL or FedEx for standard shipping. The shipping fee is $12.95, and your order will be delivered within 10-15 business days after dispatch.
  • Free Shipping: For orders over $50, we offer free shipping via EMS. Your order will be delivered within 15-25 business days after dispatch.

Please note that order processing takes 1-2 business days before your item is shipped.

Returns & Exchanges Policy

We want you to be completely satisfied with your purchase from Babie Figure. If you are not entirely happy with your order, we offer a straightforward returns and exchanges process. Please review the following information carefully to understand our policy and procedures.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must be:

  • Unused and in the same condition as when you received it.
  • In its original packaging.
  • Accompanied by proof of purchase, such as your order number or receipt.

Please note that the following items are non-returnable and non-exchangeable:

  • Garage Kits
  • Doll Accessories
  • Figure Accessories

How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these steps:

  1. Contact our customer service team at [email protected] within 15 days of receiving your order.
  2. Include your order number and a detailed explanation of the issue.
  3. Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return your item.
  4. Package the item securely, including the RMA number on the outside of the package, and send it to the address provided.

Return & Exchange Request Template

Use the following template to request a return or exchange:

Subject: Return/Exchange Request - Order #[Your Order Number]

Dear Babie Figure Team,

I would like to request a return/exchange for my recent purchase. Below are the details:

Order Number: [Your Order Number]
Item(s) to Return/Exchange: [List the item(s) and reason for return/exchange]
Preferred Resolution: [Refund/Exchange for a different item]

Please provide me with the necessary instructions to proceed.

Thank you,
[Your Full Name]
[Your Contact Information]

Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions about our Shipping & Returns policy, please contact us at: